Portfolio

Hi, I'm Dawson 👋

I'm an IT professional living in sunny Tampa, Florida! I currently work for KnowBe4 as an Advanced Support Technican, helping our customers manage the on-going problem of social engineering! I love technology because it constantly evolves, opening up endless possibilities for innovation and connection. In my free time, I love to play golf, watch college football, and travel to new places!

Skills Education Experience Contact

Skills

In addition to the below languages/technologies, I have experience in technical support and customer service, and I also hold the following IT certifications: CompTIA Security+, Microsoft Certified Azure Fundamentals, and Microsoft Certified Security, Compliance, and Identity Fundamentals.

HTML

CSS

JavaScript

GraphQL

Python

SQL

Networking

Rest API

Microsoft Graph

Active Directory

MS 365/Azure

Human Risk Management

Information Security

Critical Thinking

Windows System Administration

Linux System Administration

Project Management

Cloud Computing

Scripting (Bash, PS)

Containerization

Education

“An investment in knowledge pays the best interest.” - Benjamin Franklin

Coming from a family of teachers, education was always very important to me. In Spring of 2022, I graduted from Coastal Carolina University with a B.S. in Information Technology and a Minor in Communication. I also graduated with Summa Cum Laude honors, and the IT faculty voted me as IT Outstanding Student of the Year my senior year in 2021-2022. This accomplishment was a testament to my dedication and resillency, as my college career consisted of 3 major hurricanes and a global pandemic! I will always be thankful for my time at Coastal Carolina, and I'm honored to have made my mark on the University. I am thinking of pursuing a Masters degree in AI, IT, or Cybersecurity!

Experience

CIO Technology Solutions (MSP) - Tampa, Florida

IT Service Desk Technician - 08/2022-04/2023

Job Duties: Work email tickets and take calls from end users via Connectwise. Manage various IT systems for clients

and conduct adminstrative tasks/preventive server maintenance.

KnowBe4 - Clearwater, Florida

Core Support Technician - 05/2023-08/2024

Job Duties: Work with customers to set up and configure KnowBe4 products, test and customize them for unique

environments, and provide feedback to the Product team. Collaborate with CSMs to resolve customer issues, investigate

technical problems, and document findings for the development team. Consistently a top-ticket closer with a high

customer satisfaction rating

Advanced Support Technician - 08/2024-Present

Work with customers to set up and configure KnowBe4 products, test and customize them for unique environments, and

provide feedback to the Product team. Collaborate with CSMs and Core Support Technicians to resolve customer issues,

investigate technical problems, and document findings for the development team. Work escalations from the core

support team quickly and efficiently to resolve customer issues, and work a ticket queue for our enterprise & strategic

clients.

“Do it right the first time! Do it fast! And have fun while you do it” - Stu Sjouwerman

Contact

Thank you for visiting my website! I'd love to hear from you, whether you have questions about my work, collaboration opportunities, or just want to connect. Feel free to reach out using the contact form below or email me directly at dmpickfor@coastal.edu. I aim to respond promptly and look forward to connecting with you soon!